The Otter Creek ExperienceDecember 2, 2011
The Otter Creek Experience
At Otter Creek we are so intentional about how we do business that we came up with a name for it; “The Otter Creek Experience”.
Our goal is to make the process of working with our company easy, fun, and always professional. The experience beginning with a customer’s first call or visit and a greeting from Jennifer, our Director of First Impressions. She will start folks out with preliminary information about awnings, sunrooms, or closets, and can schedule a free estimate. The on-time arrival of our Sales and Design Representative sets the tone for a friendly and relaxed visit about product options, design details, pricing and the installation process. Completing the project with neatly dressed and professionally trained installers allows us to handle the details of any project from start to finish.
Upon completion of a project we send a survey to our all of our customers and track the results. Over the last two year period we have received over 700 completed surveys. From those surveys 99.1% of our customers would recommend us to their family, co-workers and friends. Now that’s proof that “The Otter Creek Experience” is a positive one!
Please check out the attached video testimonial from one of our recent clients.