Bring Your Talent to Vermont’s Largest Awning Company
Office Assistant
Otter Creek Awnings, a locally owned small business since 1976. We proudly serve our clients and offer the finest shading products and impeccable service. It is with great enthusiasm that we invite qualified candidates to apply!
Are you interested in working with a small business in a fun, team-based environment?
Do you enjoy multi-tasking in a fast-paced office while providing superb customer service?
Do you have exemplary problem-solving skills?
If you answered “YES” to these questions and have the qualifications required, please apply with a cover letter and resume.
JOB DESCRIPTION
JOB TITLE: Office Assistant AREA: Main Office FLSA STATUS: Non-exempt REPORTS TO: Owner/CFO TYPE: Full-time
ESSENTIAL JOB FUNCTIONS
Interact with customers to provide information in response to inquiries about products and services offered by Otter Creek Awnings. Perform administrative duties with knowledge of office systems and procedures, including answering telephones, bookkeeping, word processing, office machine operation and filing. The duties and responsibilities described below represent the general nature and level of work performed in this job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.
CUSTOMER SERVICE & SUPPORT
Greet customers and confer by telephone or in person to provide information about products or services, take information regarding orders.
Show and explain products to visitors of the retail showroom with the emphasis on setting up an appointment with the awning designer for their area.
Prepare, type, format, proofread, and edit correspondence and other documents, including contracts.
Answer incoming phone calls, answer questions, as needed or route to appropriate person, including responding to voicemails in general mailbox.
Schedule sales and service appointments using Marketsharp (MS).
Manage incoming customer support and new inquiry emails.
Work closely with Operations team and owners to ensure customer service needs are met.
ADMINISTRATIVE
Enter all orders and change orders in CRM (Marketsharp).
Route orders after Marketsharp entry to Operations staff for processing with manufacturer.
Scan closed orders and bills.
Assist Owner/ CFO to pay bills and close out all installed jobs, service orders, and seasonals installs/removals in QuickBooks online.
Provide administrative support to awning designers and Operations staff, including requesting certificates of insurance from insurance agent for required jobs.
Communicate with employees and other individuals to answer questions, disseminate, explain information, deliver messages or coordinate work activities.
Set up new customers in QuickBooks and Marketsharp.
Assist with credit card transactions; resolve failed transactions, as needed.
Process gas logs and credit card receipts.
Process deposits and final payments.Assist with outstanding accounts receivable by sending out invoices.
Provide W-9s to customers, as needed.
Manage phone system and voicemail greetings.
Manage heating and cooling maintenance.
Manage & troubleshoot IT needs: copier, computers, Wi-FI and communicate with IT support as needed.
Open, sort, and route incoming mail, answer correspondence, prepare outgoing mail and manage postage machine.
Inventory and order water, coffee, office supplies, and postage supplies, as needed.
Attend weekly office meetings.
Maintain and update filing inventory, and database systems manually or using a computer.
Assist with home show preparation and setup.
Prepare documents for distribution of monthly client surveys, tally results, and hand off to Owner/ CFO.
Maintain showroom, dusting, vacuum, window washing and other cleaning projects.
Maintain print materials and brochures for showroom displays.
Run errands, as needed.
OTHER RESPONSIBILITIES
Requires work with others in a group or team, external customers and vendors, face-to-face and telephone discussions with individuals or teams, dealing with unpleasant, angry, or discourteous people.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Actively looking for ways to help people.
Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Navigating the Internet to find information, including the ability to open and configure standard browsers; using scroll bars, a mouse, and dialog boxes to work within the computer’s operating system. Being able to access and switch between applications and files of interest.
Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word-processing documents.
Requires being exact or highly accurate, with strong attention to detail.
Requires meeting strict deadlines.
BENEFITS AND PERKS
Salary based on experience
Dental insurance
Paid time off
Positive working environment
To apply, please complete the application below!
Awning Installers
Full and part-time permanent positions and temporary seasonal positions are available. These positions will be a part of our team based out of Williston, VT. The successful candidates will work with our installation teams to install custom awning and shade products throughout Vermont, parts of New York and New Hampshire.
Otter Creek Awnings, Vermont’s leading awning company, is looking to hire energetic Temporary Seasonal Installers during the months of April through October.
JOB DESCRIPTION
JOB TITLE: Awning Installer AREA: In the field FLSA STATUS: Nonexempt REPORTS TO: Operations Manager TYPE: Full and Part-time permanent positions available as well as Temporary Seasonal positions
ESSENTIAL JOB FUNCTIONS
Physical work for a full eight-to-ten hour workday
Follow processes and procedures to completion
Lift at least fifty pounds (50) repeatedly during the workday and lift overhead
Be at work by 7:00AM
KNOWLEDGE, SKILLS AND ABILITIES
Training provided on the job
High School Diploma or equivalent required.
Comfortable with heights and climbing a ladder
Self-motivated
Have a positive and professional attitude
Valid Driver’s license and clean driving record
BENEFITS AND PERKS
Salary based on experience
Company provided clothing
Paid Holidays
Positive working environment
To apply, please complete the application below!
Awning Technical Designer
Otter Creek Awnings is Vermont’s #1 awning company based in Williston, VT and we are enthusiastically seeking a Technical Awning Designer!
The Awning Technical Designer is responsible for planning and executing detailed designs of shade structures and custom curtains, selecting appropriate materials, and ensuring compliance with local building codes and safety regulations. This position will collaborate with the Awning Designers, Project Manager, and our manufacturing team to meet both functional and aesthetic needs, maintain design standards, specifications, best practices, and ensure quality control.
JOB DESCRIPTION
JOB TITLE: Awning Technical Designer AREA: In person FLSA STATUS: Non-exempt REPORTS TO: Operations Manager TYPE: Full-time
ESSENTIAL JOB FUNCTIONS
The duties and responsibilities below describe the general nature and level of work performed in this job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.
DESIGN DUTIES
Convert technical conceptual designs from Awning Designers, Project Manager, and Operation Manager into formal Computer-Aided Designs (CADs) for manufacturing work orders.
Decipher, confirm, and design awnings for structural integrity, wind/snow loads and functionality.
Act as a resource to Awning Designers, Project Manager, and manufacturing team regarding best practices for structural engineering and awning design.
Provide support to Awning Designers for rendering requests.
Work closely with Project Manager and OCA Manufacturing to ensure custom projects are made to specifications and deadlines.
Maintain design standards, procedures, and best practices to ensure consistency and quality across all projects.
Work with Vectorworks Architect program to produce and facilitate high-quality technical designs.
Design graphic proofs, obtain approvals from clients, and process graphic orders.
Process awning graphic orders for application.
Determine fabric and material needs based on design concept and work with OCA Manufacturing to process orders.
Coordinate fabric certification for fire-retardant requirements.
Coordinate powder-coat completion and orders.
Communicate and collaborate with manufacturing team to ensure projects are ready for assembly based on design.
Assist in quality assurance review for each project to ensure each project is manufactured correctly.
Work closely with architects and project representatives on design questions and specifications.
Perform quality design checks prior to releasing project for manufacturing.
Stay up to date on latest trends in software and shade structure industry trends.
Attend weekly office and manufacturing team meetings.
Follow all safety procedures and protocols.
OTHER RESPONSIBILITIES
Requires work with others in a group or team, external customers and vendors, face-to-face and telephone discussions with individuals or teams, written communication, and coordinating or leading others in accomplishing work activities.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of awning materials/components and design.
General knowledge of structural engineering and building codes.
Computer skills and extensive knowledge of CAD computer programs for awnings.
Strong attention to detail.
Strong math skills.
Ability to measure, read a tape measure, and decipher designs from technical measurements obtained in the field/on site.
Ability to select proper materials for each project.
Obtain and ensure appropriate selection and use of equipment, tools, and materials.
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to meet strict deadlines and work in a fast-paced environment.
Use a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Navigate the Internet to find information, including the ability to open and configure standard browsers; using scroll bars, a mouse, and dialog boxes to work within the computer’s operating system. Being able to access and switch between applications and files of interest.
Use a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
Knowledge of structure and content of English language including meaning and spelling of words, rules of composition and grammar.
Requires being exact or highly accurate, with strong attention to detail.
Punctual attendance.
Excellent communication skills and professionalism with OCA team and leadership.
EDUCATION AND EXPERIENCE
Bachelor’s Degree
3-5 years of CAD experience.
Familiarity with awning design, shapes and engineering.
General understanding of CAD drawings and technical measuring.
General understanding of awning manufacturing components, construction and installation methods.
Computer experience that includes, navigating the internet, word processing, graphics and Microsoft Office suite.
BENEFITS AND PERKS
Salary based on experience
401(k)
Dental Insurance
Paid Time Off
Positive working environment
To apply, please complete the application below!
Industrial Sewing Machine Operator
We have a fun, friendly work environment and are looking to hire an Industrial Sewing Machine Operator! This position is a key part of our manufacturing team and will assist with the efficient production of high-quality awnings and our commitment to excellence in the manufacturing process.
The purpose of the Sewing Machine Operator is to efficiently and accurately produce high-quality awning products by operating industrial sewing machines, following design specifications, and collaborating with the manufacturing team. This role is essential in ensuring that all fabric components are expertly sewn and assembled, while contributing to the overall success of the production process and the satisfaction of our customers.
JOB DESCRIPTION
JOB TITLE: Industrial Sewing Machine Operator AREA: In person FLSA STATUS: Non-exempt REPORTS TO: Operations Manager TYPE: Full and Part-time permanent positions available
ESSENTIAL JOB FUNCTIONS
The duties and responsibilities below describe the general nature and level of work performed in this job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.
Operate industrial sewing machines to sew and assemble awning components, following established patterns and techniques.
Measure pattern, accurately cut, prepare and sew fabric according to design specifications, ensuring accuracy and adherence to design requirements outlined by CADs and/or workorders.
Sew and/or machine weld fabric using an industrial sewing machine and/or fabric welder.
Identify and select appropriate materials needed for each project and notify manufacturing team of materials needed for each job and assist with inventory tracking.
Inspect awning products to determine where repairs are needed and ability to accurate estimate repair time.
Troubleshoot and maintain sewing equipment and accessories.
Prepare awning fabric for graphic adhesion, ensuring surfaces are clean and ready for application.
Operate a grommet machine and braider.
Work closely with the manufacturing team by communicating and collaborating to coordinate project timelines, material needs, and assembly requirements.
Adhere to safety protocols and maintain a clean and organized work area to promote a safe working environment.
Conduct inspections of finished products to ensure they meet quality standards and specifications, making necessary adjustments or repairs as needed prior to releasing project for installation.
Perform routine maintenance and troubleshooting on sewing machines and equipment to ensure optimal performance and minimize downtime.
Assist in tracking inventory levels of fabrics and materials, notifying the team of shortages or reordering needs.
Maintain accurate records of work completed, including time spent on projects and materials used, to support production tracking and reporting.
Attend weekly manufacturing meetings with the team.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of awning materials/components, methods, and general sewing.
Ability to operate various sewing machines, fabric welders, grommet machines, braiders and hot knives efficiently and effectively.
Ability to measure and read a tape measure.
Obtain and assure appropriate selection and use of equipment, tools, and materials.
Strong math skills.
Excellent attention to detail and a commitment to producing high-quality work.
Knowledge of structure and content of English language including meaning and spelling of words, rules of composition and grammar.
Familiarity with warehouse operations and safety protocols.
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to meet strict deadlines and work in a fast-paced environment.
Punctual attendance.
Excellent communication skills and professionalism OCA team and leadership.
EDUCATION AND EXPERIENCE
High school diploma or equivalent required.
2-5 Years of Industrial Sewing experience.
General understanding of awning shapes and design.
General understanding of CAD drawings and technical measuring.
Computer experience that includes, navigating the internet, word processing, and graphics.
BENEFITS AND PERKS
Salary based on experience
401(k)
Dental Insurance
Paid Holidays
Positive working environment
To apply, please complete the application below!
Otter Creek Awnings provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
