Otter Creek Awnings

JOBS

JOIN OUR TEAM

We are always looking for talented people to grow with us.

Bring your energy to one of Vermont’s most well-respected companies and share in the success of our growing company.  Otter Creek Awnings has been in business for over 45 years and pride ourselves in providing exceptional products and impeccable service in a fun, friendly and professional way that our customers will remember.

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Installation Coordinator

JOB TITLE: Installation Coordinator EFFECTIVE DATE: 6/13/22

AREA: Office FLSA STATUS: Exempt

REPORTS TO: Operations Manager TYPE: Full-Time

PURPOSE/DESCRIPTION

Assist in the organization and scheduling of awning projects and services as well as order processing.  Provide exemplary customer service to current and prospective clients.

ESSENTIAL JOB FUNCTIONS

Customer Service:

• Assist in answering incoming phone calls and answer client and prospective client questions.

• Assist with showroom walk-ins by greeting customers and walking them through each product offering with the goal of setting an appointment with a Sales and Design Consultant.

• Assist with general inquiries via customer service email inbox.

• Schedule sales and design appointments.

• Communicate with clients regarding the installation and service call timing.

• Accept payments for client deposits and balances.

• Call clients with any updates as necessary and treat them in a kind courteous manner.

• Work closely with KE USA, our manufacturer, to obtain timing and expected completion of orders.

• Respond to customer inquiries in a timely and professional manner.

• Work as a team and effectively communicate with office staff to ensure information is disseminated throughout the team.

Scheduling and Coordination of Awning Installation/Services:

• Communicate and work closely with Project Manager and Operations Manager on scheduling for each week. Review job books with the assistance of the Project Manager and Operations Manager to ensure customer service and installation timelines are met.

• Review installation books with the assistance of Project Manager and Operations Manager to plan materials and methods for installation in an effort to eliminate awning installation complications and go-backs.

• Create job and service books.

• Assist Project Manager and Operations Manager with scheduling, number of installers and tools, and answer awning installation questions.

• Ability to plan installations and services with geographic and completion times in mind.

• Ensure appropriate product is available for installation and services.

• Communicate regularly with installation teams regarding daily, weekly schedules, installations and product needs. Notify customers of any delays.

• Communicate with clients in a timely and professional manner in preparation of installation and service calls. Track client communications.

• Assist with the yearly seasonal installation/removal/storage scheduling and contract generation.

• Track and schedule seasonal installation and removals.

• Enter installation and service calls into QuickBooks time for Installation Team.

• Close out jobs on a weekly basis in Marketsharp system by entering completion date, number of installers, etc.

• Attend weekly Work in Progress meetings with Project Manager and Operations Manager to plan and execute the scheduling of installations and services.

• Attend weekly meetings with office and sales staff.

• Schedule service calls for awning emergencies and notify appropriate parties.

• Answer installation questions for sales and design team.

• Work with Project Manager and Operations Manager to maintain appropriate inventory levels for parts for stock and warranty issues.

• Calculate service and awning cleaning costs with the assistance of Operations Manager.

• Work closely with KE USA customer service team to process new product and parts orders.

• Assist with graphic approvals and submittals.

• Process warranty paperwork.

• Process receiving paperwork for awning repairs and coordinate the delivery of materials to manufacturer for repairs.

• Confirm receipt of materials from manufacturer and track shipping.

• Communicate with KE USA along with freight companies regarding scheduled deliveries.

• Attend yearly KE USA technical training academy and obtain up-to-date product and installation knowledge.

OTHER RESPONSIBILITIES

Requires work with others in a group or team, external customers and vendors, face-to-face and telephone discussions with individuals or teams, written communication, and coordinating or leading others in accomplishing work activities.

KNOWLEDGE, SKILLS AND ABILITIES

• Superb customer service skills and the ability to effectively communicate with customers.

• Knowledge of awning materials/components, methods, or general construction a plus.

• Knowledge of structure and content of English language including meaning and spelling of words, rules of composition and grammar.

• Ability to meet quality standards for services and evaluation of customer satisfaction.

• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Strong organizational skills.

• Ability to coordinate schedules in an efficient manner.

• Ability to multitask and be able to prioritize tasks.

• Ability to meet strict deadlines.

• Punctual attendance.

• Excellent communication skills and professionalism among customers, OCA team and leadership.

EDUCATION AND EXPERIENCE

10 years of customer service skills and scheduling skills.

General understanding of carpentry a plus.

Computer experience that includes, navigating the internet, word processing, and graphics.

PHYSICAL REQUIREMENTS

Requires repetitive movement, sitting, standing, walking, bending, twisting, and squatting. Lifting or moving up to 50 pounds.


Operations Manager

JOB TITLE: Operations Manager EFFECTIVE DATE: 3/23/22
AREA: Office & Field FLSA STATUS: Exempt
REPORTS TO: President/Owner TYPE: Full-Time

PURPOSE/DESCRIPTION
Oversee and assist with the planning, directing, coordination and quality of activities concerned with the installation, construction, and servicing of awnings. Participate and oversee the organization,
scheduling, budgeting, completion of awning projects and services.

ESSENTIAL JOB FUNCTIONS
Customer Service:
• Oversee and manage so that communication with clients occurs in a timely manner to keep clients
updated on their installation and service calls. Occasionally will need to step in to communicate with
these clients when necessary.
• Assist and oversee unpleasant situations with clients, vendors, or others and update owners in a timely
manner.
• Assist with showroom walk-ins and phones.
Installation Team Management:
• Direct supervision of Project Manager and Installation Coordinator. General supervision of Installation
Team.
• Determine what jobs Project Manager is needed to be on.
• Prepare staff work schedules and assign specific duties.
• Oversee the planning, scheduling and coordination of awning projects to ensure the company is meeting strict deadlines. This is working closely with Project Manager and Installation Coordinator.
• Oversee and conduct weekly production meetings with the Project Manager and Installation
Coordinator.
• Conduct yearly performance evaluations for Project Manager and Installation Coordinator and assist
Project Manager with conducting year end performance evaluations for Installers.
• Address employee concerns and performance, providing timely updates to owners.
• Oversee and assist the Project Manager with the scheduling of new hires with lead installers for on-the job training.
• Oversee the scheduling of jobs that Project Manager and Installation Coordinator schedule on a weekly
basis.
• Oversee that Project Manager and crews have the appropriate tools need for each job to avoid go backs. Assist the installation team daily with product preparation and tools needed.
• Guide installation team, Project Manager and Installation Coordinator with best practices and awning
installation quality measures.
• Arrange for any rentals for job sites and negotiate pricing.
• Provide another layer of onsite support supervision with Project Manager and resources
for installation team on large installations such as Gennius and KE Dry products.
• Maintain OSHA and VOSHA training and mandates and provide safety training as needed for
installation team with assistance from Project Manager.
• Oversee that CADS and measurements are completed for jobs in a timely manner by working closely
with the Project Manager.
• Work closely with KE USA to ensure that timing is appropriate for job submittals.
• Manage the workflow in regard to CAD submissions and approvals. Ensure graphic, CAD approvals
and information are moving smoothly and efficiently through the ordering process.
• Keep Marketsharp calendar up to date with appointments outside of office.
Awning Technical Work and Quality Installation:
• Answer installation questions for sales and design team if needed.
• Determine pricing or monetary policies for services and awning cleaning costs.
• Conduct service calls that are unable to be scheduled within installation calendar when needed.
• Share best practices for accurate measurement and installation with installation and design team when
needed.
• Conduct complex technical measurements in field in Project Manager’s absence or when needed from a
workflow standpoint to ensure deadlines are met.
• Work closely with KE USA, architects and clients on site plans to assure accurate product ordering and
installation.
• Manage and resolve day to day installation issues with Project Manager in a timely manner via phone,
email, or onsite.
• Develop and implement Quality Installation programs to ensure measures are in place for successful
installations, which include end of project quality checks.
• Monitor the accurate ordering of KE Middlebury and Chester product, using quality checks and pick up
of product as needed.
• Collaborate with KE USA to address warranty issues.
• Work with Project Manager to maintain appropriate inventory levels for parts for stock and
warranty issues.
• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness,
or sustainability of operations.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within
budgetary limits.
• Oversee and manage the seasonal scheduling of fall fabric removal, storage, and spring installation. This
includes contract generation with the assistance of the Office Assistant, quotes for seasonal service.
• Attend yearly KE USA technical training academy with the team and obtain up to date product and
installation knowledge.
• Inspect or review projects to monitor compliance with building and safety codes or other regulations and
apply for/assure all necessary permits or licenses have been obtained
• Oversee the planning, organization, or direct activities concerned with construction or maintenance of
awning systems.
• Study job specifications to determine appropriate construction and installation methods.
• Prepare contracts or negotiate revisions to contractual agreements with architects, consultants, clients,
suppliers, or subcontractors.
• Work with Project Manager to Implement new or modified plans in response to delays, bad weather, or
construction site emergencies.
• Negotiate project specifications.
• Proficient in MarketSharp.
• Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
• Facilitate set up of home show displays with Project Manager.
• Perform personnel functions, such as selection, training, or evaluation.
• Recommend organizational process or policy changes.
Budget:
• Prepare and submit budget estimates to CFO.
• Maintain installation budget that includes overtime, tools and equipment.
• Oversee and assist Project Manager and Installation Coordinator with accurately estimate appropriate
time for each job and number of installers needed.
• Request approval from owners prior to purchasing materials, equipment, tools or other resources.
• Account for all expenditures.
• Manage the maintenance of OCA vehicle fleet with President and trailers and work within yearly
budget.
• Assign appropriate cost center to installation involved invoices.
• Determine seasonal installation prices and guide Installation Coordinator on annual contract mailings.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing,
sales, or distribution of products.
• Analyze data to inform operational decisions or activities and analyze financial records to improve
efficiency.
• Direct organizational operations, projects, or services.

The above duties and responsibilities describe the general nature and level of work performed in this job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.
OTHER RESPONSIBILITIES
Requires work with others in a group or team, external customers and vendors, face-to-face and
telephone discussions with individuals or teams, written communication, and coordinating or leading others in accomplishing work activities.
KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of business and management principles involved in strategic planning, resource
allocation, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services, and evaluation of customer
satisfaction.
• Knowledge of principles and procedures for personnel recruitment, selection, training.
• Knowledge of the structure and content of the English language including the meaning and spelling
of words, rules of composition, and grammar.
• Knowledge of arithmetic, algebra, geometry and their applications
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions, or approaches to problems.
• Bringing others together and trying to reconcile differences.
• Identifying complex problems and reviewing related information to develop and evaluate options
and implement solutions.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Knowledge of awning materials/components, methods, or general construction.
• Knowledge of design techniques, tools and principles involved in production of
blueprints, CAD drawings.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Obtain and assure appropriate selection and use of equipment, tools, and materials.
• Ability to meet quality standards for services and evaluation of customer satisfaction.
• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or
approaches to problems
• Identify complex problems, such as operating errors and review related information to develop and
evaluate options and implement solutions. Consider relative costs and benefits of potential actions to
choose most appropriate one.
• Determine how money will be spent to complete project and account for expenditures.
• Motivate, develop, and direct people as they work, assigning best people for job.
• Instruct and teach others how to install awnings to meet project specification
and quality/safety standards.
• Management of own time and time of installation team to meet strict deadlines.
EDUCATION AND EXPERIENCE
10 years of construction, management experience and quality control experience.
Proficiency in working with CAD drawings and technical measuring.
Computer experience that includes, navigating the internet, word processing, spreadsheet software, email
and graphics
Cloud-based data access and sharing software — Dropbox; Google Drive ; Microsoft SharePoint
Time accounting software

PHYSICAL REQUIREMENTS

Requires sitting at desk while working on computer and during travel.  Standing, walking, kneeling, crouching, stooping, bending or twisting, and using hands to handle, control, or feel objects, tools or controls. Lifting overhead, climbing (ladders), and lifting at least 50 Pounds.  


Temporary Seasonal Awning Installer

Otter Creek Awnings, Vermont’s leading awning company, is looking to hire energetic Temporary Seasonal Installers during the months of April through October.

Full and part-time positions are available. These positions will be a part of our team based out of Williston, VT. The successful candidates will work with our installation teams to install custom awning and shade products throughout Vermont, parts of New York and New Hampshire.

JOB DESCRIPTION

JOB TITLE: Temporary Seasonal Awning Installer EFFECTIVE DATE: 3/18/2022

AREA: In the field FLSA STATUS: Nonexempt

REPORTS TO: Project Manager TYPE: Temporary Full and Part-time positions available

ESSENTIAL JOB FUNCTIONS

Physical work for a full eight-to-ten hour workday

Follow processes and procedures to completion

Lift at least fifty pounds (50) repeatedly during the workday and lift overhead

Be at work by 7:00AM

KNOWLEDGE, SKILLS AND ABILITIES

Training provided on the job

Comfortable with heights and climbing a ladder

Self-motivated

Have a positive and professional attitude

Valid Driver’s license and clean driving record

BENEFITS AND PERKS

Salary based on experience

Company provided clothing

Paid Holidays

Positive working environment

To apply, please Complete The Online Application.


Awning Installer

Use your talent at Vermont’s largest Awning company-Willing to train!

Otter Creek Awnings, a locally owned small business since 1976. We proudly serve our clients and offer the finest shading products and impeccable service. It is with great enthusiasm that we invite interested candidates to apply!

Are you interested in working with a small business in a fun team-based environment and learning the hands-on skills needed for awning installation?

Do you enjoy the satisfaction of providing high-quality products and customer service?

If you answered “YES” to these questions we encourage you to apply!

JOB DESCRIPTION

JOB TITLE: Installer EFFECTIVE DATE: 6/10/2021

AREA: In the field FLSA STATUS: Nonexempt

REPORTS TO: Project Manager TYPE: Full-Time

PURPOSE/DESCRIPTION

Assists the efficient and timely completion of all installations, provides general support to Lead Installers and Project Manager, while adhering to quality, safety, and installation specifications. Maintains positive rapport with clients and installation team.

ESSENTIAL JOB FUNCTIONS

Lift and attach rigid or roll-up canvas and metal awnings and solar screens onto buildings, using hand tools and/or power tools.

Operate power tools and other necessary equipment to perform tasks necessary to complete awning installation to specifications.

Assist in accurately measuring and marking of installation site for frame brackets, etc. i.e. over doors, windows, store fronts.

Assist in correctly installing all Otter Creek Awning products, handling all product components with proper care, including adhering to all code specifications, quality, and safety standards.

As needed, assist in measuring buildings to develop specifications for the fabrication of awnings.

Assist in fabricating awning frames, assemble awning to frame, and repairing canvas coverings.

Communicates effectively and takes direction from Lead Installers, Project Manager and Installation Coordinator.

Assists in preparing truck for each day by ensuring necessary tools, installation supplies, product, and equipment have been stocked for each job scheduled that day.

Project a professional image, which includes wearing company attire with logo.

Maintain a safe driving record.

Be courteous to other drivers and pedestrians while driving Otter Creek Awnings vehicles.

Assist in documentation of service and installation actions by completing installation books with taking detailed notes.

Maintain all equipment in good operating condition and follow routine maintenance procedures.

Assist in maintain a clean and professional job site throughout installation and upon project completion.

Keep up to date on awning products and new installation tools. This includes occasionally attending KE USA Academy for new product and engineering training.

Respectfully interact with Otter Creek Awnings owners, management, Installation Coordinator, awning designers and other office staff.

Attend regularly scheduled group Installation Meetings with Project Manager and Installation Coordinator.

The above duties and responsibilities describe the general nature and level of work performed in this job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.

OTHER RESPONSIBILITIES

Requires collaborative work with others in a group or team, external customers and vendors, face-to-face discussions with individuals or teams, dealing with unpleasant, angry, or discourteous people.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of basic carpentry skills a plus.

Math, reading and writing skills.

Knowledge of common attachment devices (i.e. Sleeve anchors, tapcons, structural fasteners…).

Ability to talk others to convey information clearly, effectively and in a professional manner.

Ability to project professional image and interact positively with clients, co-workers, vendors, and others.

Ability to lift at least 50 pounds, lift overhead and climb ladders.

To apply, please apply via our posting on Indeed.com and Complete The Online Application.


Otter Creek Awnings is an Equal Opportunity Employer.